Camissa House, Cape Town, South Africa
Valor Hospitality now offers a dedicated Valor Advisory division, providing a full suite of advisory services to owners and managers of hotels, lodges, resorts, restaurants, financial institutions, and other hospitality sectors.
Our services include turnkey development project management, asset management, operations consulting, strategic planning, branding and bespoke marketing services, sales and reservations representation, market surveys, profit improvement plans, human capital and training support, food and beverage consulting and conceptualisation, and more.
Any hotel opening, refurb, conversion or turnaround project requires a masterplan. We excel at designing and constructing efficient and discreet interventions to match each client’s particular risk and return objectives. Investors, hotel owners and industry leaders turn to us for quick but strategic support, resource mobilisation and deployment, as well as change management.
A carefully crafted and bespoke Valor Advisory project always takes cognizance of prevailing socio-economic conditions in the relevant location of the hotel or group of hotels, the nodal investment landscape, socio-political factors, the competitor landscape and more – before we roll up our sleeves and provide a practical and sustainable dashboard for growth or an improved hospitality brand for owners – always delivered side-by side with your team.
This plan will guide owners or operators on the journey to better facility planning, revenues, cost controls, staffing structures, brand-relevant standards, smarter controls, branding, sales and segment solutions, revenue and pricing management, and more. Our clients call on us to deliver urgent market surveys, advice on investment plans – even step-changing the pace of profit improvement.
We pride ourselves on conceptualising and creating destination restaurants or uniquely branded experiences for guests delivered by passionate staff brand ambassadors.
We call it the The Science of Hospitality.
Many of our projects are bound by NDAs and discreet delivery against set objectives and scoping. Valor Advisory prides itself on delivering short and long term projects for hotel owners, managers, financial institutions, consulting firms and property developers.
From Zanzibar to Namibia, Malawi to Cameroon, the DRC , then Botswana – to luxury game lodge operators and wine estates in southern Africa – Valor Advisory has delivered many successful, bespoke services, working in partnership with our clients and partners.
The range of deliverables has started in the construction and design phase, brand conceptualisation and design, Market segmentation and brand positioning, F&B concepts, financial structuring and feasibilities, financial detailed operating budgets by division, FFE and OSE fitouts and procurement assistance, IT and OFS infrastructure, turnkey IT operating platforms, revenue and rate strategies, market penetration and HR planning, sales and marketing pre-opening plans (including social media, digital and website creation and execution) – and even recruitment of opening teams to take responsibility for the new projects.
Under the Valor Advisory team’s guidance, we have also managed the pre-opening project disciplines for operations and guided stakeholders.
Lord Milner Hotel
Matjiesfontein, South Africa
Makalali Game Reserve, South Africa
Accurate and timely financial information is critical to the success of every hotel. A detailed understanding of the day-to-day performance of every property, the ability to advise and intervene on emerging trends in the hotel’s performance – as well as good corporate governance and financial wellbeing – can be enhanced via an intervention of our Independent Business or Financial Reviews. Consider an objective deep dive into the financials and we will give back researched, data-driven insights, and a combination of practical and innovative brand or business strategies – to determine turnaround or improved performance.
Some of our timely interventions include:
Lord Milner Hotel, Matjiesfontein, South Africa
Having an independent, professional eye to benchmark your hotel operations against international standards provides you as a business owner with peace-of-mind. Property visits, constructive interaction with your management and staff – and the provision of curated operations report is always tailored to the needs and unique positioning of your hotel or lodge.
The smooth and efficient running of a hotel impacts more than just the bottom line. Standards, Safety and Guest satisfaction, as well as compliance with local authority regulations, are just a few of the many components affected.
Experienced in all aspects of hotel operations, we can assist you in driving optimal performance, as well as Owner and Guest satisfaction. Allow us to add value in assessing and improving your hospitality, food and beverage and service standards which will assist you in retaining and growing the guest base from all segments targeted. This intervention will include defining your operational strategy and standard operating procedures, enhancing your brand delivery or customising from scratch – allowing you to differentiate from the competition.
Silvan Safari, Sabi Sands, South Africa
We offer tailored HR advisory services specifically designed for the unique needs of the hospitality industry. An energised, motivated hospitality team rubs off on guests and helps build your hotel brand – often leaving a lasting impression and a reason for a return visit. It’s about encouraging connections, courageous thinking and rolling up sleeves to lead by example – the concept of turning employees into Hotelitarians.
Our comprehensive range of HR services includes:
We understand the importance of finding and retaining top talent in the competitive hospitality sector, and our solutions are crafted to attract, engage, and empower employees. With our expertise in HR best practices and industry knowledge, we provide efficient and effective HR solutions that contribute to the success and growth of businesses in the hospitality industry.
Choosing or reviewing a hotel branding partner – or going it alone and creating your own Hotel Brand to be competitive and ramp up revenues and occupancies – can be a daunting prospect.
Valor Advisory offers an unmatched track record of experience, research, analysis and business dealings with global hospitality brands – as well as the conceptualisation of indigenous, home grown brands that dominate local markets.
Marketing and Sales Advisory support, includes:
Lord Milner Hotel, Matjiesfontein, South Africa
voco™ Rosebank, Johannesburg, South Africa
As our world evolves and becomes smaller with the advances of technology, it is vitally important that your hotel is connected seamlessly.
Network design – We create a comprehensive design that aligns with your technical and budgetary requirements for the network’s topology, encompassing the physical, virtual, and logical arrangement of the IT infrastructure of your hotel. This includes installations of a Data Network using an Ethernet structured cabling system.
Network Integration – Our Network Deployment and Integration services enhance the network design process by establishing an optimized and seamlessly integrated network environment within your organization.
With the expertise of our internationally experienced IT engineers, we provide a sophisticated solution to tackle complex network integration challenges -including PABX, communication systems, IPTV, PMS, back-office systems including appropriate accounting systems, payroll systems, sales and catering, materials control. Access control systems are our speciality.
Hotel installations or improvements also include point-of-sale systems, digital signage and electronic marketing displays, setting up the desktop and admin environment, and all security systems.
Owners will also appreciate our technical partner support for building management systems that enable remote monitoring and energy savings.
Full training is offered by our partners, as well as technical IT audits if needed.