voco Johannesburg Rosebank an IHG Hotel
Johannesburg, South Africa
We take pride in achieving our top- and bottom-line targets, but for us, the real bottom line is delivering superior, reimagined guest service.
Award-winning service, actually.
Valor Hospitality’s honest, hands-on experience managing branded, soft branded and independent hotels, resorts and restaurants have received numerous accolades as the ‘best of the best’ in categories, evidenced by both owner financials, guest reviews and industry recognition. We manage full-service, luxury, lifestyle properties and restaurants in major urban and suburban destinations around the globe.
Lord Milner Hotel
Matjiesfontein, South Africa
Long before the doors open, our team develops a comprehensive plan to drive top-line revenue and bottom-line profit. Led by creative powerhouses on our New Builds and Transitions and Design & Development teams, we strategically merge the interests of owner, operations, and brand from concept design to completion.
We ensure operational considerations are given to layouts and sequencing. We utilise project management software to track dates and tasks, bridging the information between team members and the onsite team. We collaborate with the design team to procure all FF&E and OS&E, and we proudly obsess over the details, from the comfort of the seats to the thread count of the sheets. Our Sales and Revenue Management teams secure creative agency partners and develop brand positioning, collateral, web design and marketing strategies. Our F&B team assists with spatial layouts, market studies, menu design, hiring, onboarding, training and development. We recruit and hire the management team for the new opening and bring in talent from our other properties as needed. We plan, test, adapt, and prepare for a successful launch each and every time.
At the property level, we achieve results through professional leadership, a lean and efficient operational structure, best-in-class Food & Beverage concepts & execution, outstanding sales and marketing initiatives, world-class collateral design, targeted public relations initiatives, accurate and timely financial reporting, and well-trained, long-standing employees who take pride in delivering superior guest service. This is, quite simply, the true essence of hospitality and absolutely fundamental to the property’s and restaurant’s success.
Our operational management services include:
Central Station, a Curio by Hilton
Memphis, Tennessee, USA
DoubleTree Leeds, United Kingdom
Our model? Centralised Revenue Managers and maximised profitability. We typically group hotels with similar market conditions, size, and geographic locations to maximize economies of scale and enable Revenue Managers to apply similar strategies to market specific events. We understand however, that every asset is unique in its own way, and therefore our approach is agile and tailored to the needs of each individual asset.
The right product to the right customer, at the right time, at the right price, through the right channel is the core of our approach. With our comprehensive daily reporting package, Revenue Managers can easily identify changes in demand conditions and react accordingly. By combining data from PMS, RMS, CRS, CRM, STR, Loyalty, Market Demand, Agency Production and OTA insight reports, we create a one-stop shop for all revenue management needs. The ability to quickly identify fluctuations in demand patterns down to specific market segment, allows Valor Revenue Managers to implement specific strategies to drive ADR and Occupancy across all e-commerce platforms, while minimising costs and maximising profitability.
Our total revenue management approach is fully flexible, scalable, and tailored to each asset, regardless of size of portfolio or location.
Learn how we can help you achieve your targets, all while delivering award-winning service.