Mark became Operations Director at Valor in 2015, after spending over 20 years in various operational and leadership roles in the hospitality industry. Mark has been instrumental in the growth of Valor in the UK and has overseen extensive refurbishment, rebrand and extension projects, as well as the integration of many new hotels into the UK portfolio. He is obsessive about service and quality standards and, as a result, Valor is recognised by our brand partners as one of the leading hotel management companies in the UK. Mark strongly believes in developing and mentoring his team and several of our current General Managers have risen through the ranks to achieve their positions under his leadership.