In the world of hospitality, one such remarkable leader is Janett Claassen, a Reservations Supervisor at Valor Hospitality. Based in our Cape Town, South Africa home office, Janett's journey is a testament to resilience, passion, and dedication in an industry that thrives on connection and service.

From Strand to the World of Hospitality

Janett's love for hospitality started in Strand, Western Cape, South Africa, where she grew up before pursuing a Diploma in Hospitality Management at The Culinary Academy in Franschhoek. Her early experiences shaped her understanding of the industry, fueling a deep-seated passion that would drive her career forward.

Her professional journey began in 2013 as an intern and receptionist at Newmark Hotel. From there, she steadily climbed the ranks, gaining valuable experience as a Duty Manager at River Manor Boutique Hotel and later as a ReservationsManager at Asara Wine Estate and Hotel. After nearly a decade of honing her expertise, she joined Valor Hospitality in 2022, bringing her wealth of knowledge and enthusiasm to our team.

The Heart of Guest Experience and Team Development

For Janett, hospitality is more than just making reservations—it’s about crafting experiences. As a Reservations Supervisor, she ensures that every guest's journey starts on the right note. Whether overseeing room bookings, assisting her team, or resolving guest inquiries with grace, her leadership is evident in every aspect of her role.

What truly sets Janett apart is her ability to mentor and uplift those around her –everything a Hotelitarian embodies. She believes in fostering a strong, cohesive team where each member feels valued and empowered. "Helping my team grow and ensuring every guest has an unforgettable stay is what drives me daily," she shares. Her attention to detail and commitment to service excellence make her an indispensable part of the Valor family.

Why Valor?

Janett found her professional home at Valor because of the culture of inclusivity and growth. "At Valor, success is shared. When one person wins, we all win," she says. Valor’s commitment to teamwork and professional development resonates deeply with her values, allowing her to thrive in an environment where she can make a meaningful impact.

Leading with Empathy and Communication

Janett’s leadership philosophy is built on three pillars: open communication, empathy, and teamwork. "Hospitality is ever-changing. Being adaptable while staying connected to both guests and colleagues is essential," she explains. Her ability to balance efficiency with warmth has helped her forge strong relationships, ensuring smooth operations and satisfied guests.

An Exciting Future Ahead

Janett's story is still unfolding, with an exciting opportunity within Valor Africa’s team on the horizon. Her unwavering dedication, combined with her natural leadership, positions her as an inspiration for aspiring women in hospitality.

As we celebrate International Women’s Month, we honor Janett Claassen’s contributions, leadership, and the impact she continues to make. Her journey reminds us all to dream big, lead with compassion, and embrace every opportunity to grow. Cheers to Janett and all the phenomenal women shaping the future of hospitality!

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