Craig joined Valor as Director of Operations in 2018 after spending more than two decades in various facets of the hospitality industry. After receiving his Bachelor's Degree in Hospitality Management from Webber International University where he attended on a basketball scholarship, Craig began his career in the hospitality industry with Hyatt Hotels and worked his way through the Rooms Division with leading roles in Housekeeping, Front Office, Reservations, Revenue Management, and Security. Craig's Hyatt tenure spanned more than thirteen years and five hotels across the US and the Caribbean.
Craig then joined Kokua Hospitality, where he oversaw hotel transitions, leading the acquisition of the remaining Adams Mark Hotel properties into the Kokua portfolio, as well as opening one of the first urban Aloft locations, Aloft Washington National Harbor. During the recession, Craig was tasked with streamlining operations as General Manager of two of Kokua's Michigan Avenue properties in Chicago - The Allerton Hotel and Inn of Chicago. He was later asked to step back into his corporate role to oversee the conversion of the Hyatt Place Waikiki Beach, the first Hyatt Place in a resort destination and the largest in the chain at 426 rooms. This project was awarded "Best Select Service Project" in 2012 by Hyatt Hotels. After overseeing other hotel conversion projects from independents to brands, Craig took on a new role as Vice President of Business Development, where he was tasked with growing Kokua's portfolio. He helped acquire The Powell Hotel in San Francisco, which was later renovated and converted into the award-winning Axiom Hotel San Francisco
In early 2015, Craig realized his passion remained in hotel operations and joined Charlestowne Hotels in Charleston, SC as Regional Director of Operations. In this role, he was responsible for all areas of hotel operations, from pre-opening development through post-opening operations. Craig assisted in the initial launch of Graduate Hotels, overseeing the operations in five of the first six properties in this new and growing brand. During his tenure with Charlestowne Hotels, Craig led operations at luxury inns, select service independent hotels, and branded downtown properties in locations across the US.
At Valor, Craig oversees hotel operations across the Valor US portfolio. He strongly believes in the development of his team, and focuses his time on grooming and mentoring leaders throughout the company.