A New Year, a new President and one thing is certain, CHANGE happens. If you are in the hospitality industry, change happens constantly. The very nature of the hospitality industry (which is 24/7) means no two days are alike. Different types of guests, from different cultures, with different needs, necessitate flexibility of the people in this industry to ensure the guests have a successful business trip or vacation. The travel industry is continuously reinventing itself with new trends and technology. Although “impersonal tailored” technology is changing the way customers consider where to stay, how to book and the types of reviews the hotel receives; it is important to remember that GREAT customer service will always win and takes the impersonal to personal. If you work in the hospitality business and you don’t learn how to embrace change, chances are you are not going to be happy or fulfilled, making you less successful in your position.
There is help for those who are fearful of change. According to psychology writer Dr. Ben Michaelis, try reading a little book called “Who Moved My Cheese?” This book by Spencer Johnson “was a fable about how fear can keep you doing the same things you’ve always done, but ultimately, looking toward to new things brings rewards.” Johnson’s message is simply this; instead of seeing change as the end of something, learn to see it as a beginning. The challenge is to find a new way to look at change, embrace change and turn it into a positive. A positive thing about change is that with a little effort we can help direct change instead of being victimized by it. Another book I recommend reading is “The 7 Habits of Highly Effective People” by Stephen R. Covey. Easy to read and digest, Covey’s advice is to be proactive, think win/win, begin with the end in mind, seek first to understand then to be understood, synergize (cooperate), and sharpen the saw (renew).
Since the way we look at change is a choice, decide to think of it as a positive and embrace it. Once change is embraced, you will sharpen your mind, your attitude and your outlook on many things. By embracing change, you will be rewarded.