Avoid These 7 Phrases for Hotelier Success

Recently, our co-founder and Managing Partner Euan McGlashan, appeared in Hotel News Now with a piece on manners and the language of hospitality. It seems that too often hotels allow bad manners and negative attitudes to win the day, translating into poor guest experiences and regrettalble property performances. Drawing on his family roots and his considerable hospitality experience in South Aftrica and beyond, Euan outlines seven words and phrases that have become far too prevalent among hoteliers and the guests they serve.

Click here to read the article.